General terms and conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Cancellation period: The period during which the Consumer can exercise their right of cancellation. Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur. Day: Calendar day. Duration transaction: A distance sales contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time. Durable medium: Any means enabling the consumer or entrepreneur to store information addressed to him personally in a way that enables future consultation and unchanged reproduction of the stored information. Right of cancellation: The possibility for the consumer to renounce the distance selling agreement within the cancellation period. Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.

Distance selling agreement: An agreement in which, within the framework of a system organised by the Entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques of distance communication. Technique of remote communication: means that can be used to conclude an agreement, without the Consumer and the Entrepreneur having come together simultaneously in the same room. General terms and conditions: The current general terms and conditions of the Entrepreneur.

Article 2 - Right of cancellation

The consumer has the right to withdraw from the agreement within a reflection period of 30 days without giving reasons. During the reflection period, the consumer should handle the product and packaging with care. If the consumer exercises his right of cancellation, he will return the product with all supplied accessories and, if possible, in its original condition, in accordance with reasonable instructions from the entrepreneur.

Article 3 - Applicability

These general terms and conditions apply to any offer made by the entrepreneur and to any distance contract and order concluded between the entrepreneur and the consumer. Before the remote agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and they will be sent free of charge to the consumer as soon as possible upon request.

If the remote agreement is concluded electronically, contrary to the previous paragraph and before the remote agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, prior to the conclusion of the distance contract, it shall be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

If, in addition to these general terms and conditions, special product or service terms and conditions apply, the second and third paragraphs shall apply mutatis mutandis, and in the event of a conflict between the general terms and conditions, the consumer may always invoke the provision that is most favourable to him.

If one or more provisions of these general terms and conditions at any time become wholly or partially invalid or are cancelled, the agreement and these terms and conditions shall otherwise continue to apply, and the provision in question shall be replaced without delay by mutual agreement with a provision that approximates the original content as closely as possible.

Situations that are not regulated in these general terms and conditions shall be assessed "in the spirit" of these general terms and conditions. Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made under certain conditions, this will be expressly stated in the offer. The offer is without obligation. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a correct assessment of the offer.

If the trader uses images, these are a truthful representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours shown correspond exactly with the real colours of the products.

Each offer contains such information that it is clear to the consumer which rights and obligations are attached to the acceptance of the offer. This applies in particular to:

● Possible costs of the shipment.

The manner in which the agreement will be concluded and what actions are necessary to do so.

The validity or otherwise of the right of cancellation.

The method of payment, delivery and fulfilment of the agreement.

The deadline for accepting the offer, or the deadline within which the trader guarantees the price.

The amount of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the usual basic rate for the means of communication used.

Whether the contract will be archived after it has been concluded and, if so, in what way it can be consulted by the consumer.

How the consumer, prior to the conclusion of the contract, can verify the information he/she has provided within the framework of the contract and, if desired, correct it.

The possible other languages in which the agreement can be concluded, in addition to Dutch.

The code of conduct to which the trader is subject and how the consumer can consult this code of conduct electronically.

The minimum duration of the distance selling agreement in case of a transaction with a longer duration.

Optional: available sizes, colours and types of materials.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfils the terms and conditions set out therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to protect the electronic transmission of data and shall provide a secure online environment. If the consumer can pay electronically, the entrepreneur shall comply with appropriate security measures.

The entrepreneur may - within the legal framework - inform himself whether the consumer can fulfil his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the external agreement. If the entrepreneur

the entrepreneur has good reasons on the basis of this investigation not to conclude the agreement, he is entitled to refuse an order or application or to attach special conditions to its execution, while stating reasons.

The Entrepreneur will include the following information with the product or service to the Consumer, in writing or in such a way that it can be stored by the Consumer in an accessible manner on a durable data carrier:

The visiting address of the branch of the entrepreneur where the consumer can go with complaints.

The conditions and manner in which the consumer can exercise the right of cancellation, or a clear statement of the exclusion of the right of cancellation.

Information about guarantees and existing after-sales services.

The information included in Article 4(3) of these terms and conditions, unless the trader has already provided this information to the consumer prior to the conclusion of the contract.

The conditions for cancelling the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery. Each agreement is concluded under suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of cancellation

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 30 days.

This reflection period starts the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the reflection period, the consumer shall handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.

If he exercises the right of cancellation, he shall return the Product to the Entrepreneur with all supplied accessories and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the Entrepreneur.

If the consumer wishes to exercise the right of withdrawal, he is obliged to make this known to the trader within 30 days of receipt of the product. The consumer should make this known by means of a written message or e-mail.

After the consumer has expressed his/her wish to exercise the right of cancellation, the consumer must return the product within 30 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of despatch.

If, after the expiry of the periods referred to in paragraphs 2 and 3, the Consumer has not expressed his wish to make use of the right of cancellation and/or has not returned the product to the Entrepreneur, the purchase is a fact.

Article 7 - Costs in the event of cancellation

If the Consumer exercises his/her right of cancellation, the costs of returning the products shall be borne by the Consumer.

If the Consumer has paid an amount, the Entrepreneur will refund this amount as soon as possible, but no later than 30 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or that conclusive evidence of the complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for certain products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer, at least well before the conclusion of the contract.

Exclusion of the right of cancellation is only possible for products

Which are created by the entrepreneur in accordance with the consumer's specifications.

Which are clearly personalised in nature.

Which cannot be returned due to their nature.

Which spoil or age quickly.

Which are subject to financial market fluctuations over which the trader has no influence.

For certain newspapers and magazines.

For media and video recordings and computer software on which the consumer has broken the seal.

For hygiene products for which the consumer has broken the seal.

Article 9 - Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, with the exception of price changes due to changes in VAT rates.

Contrary to the previous paragraph, the contractor may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the contractor's control, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they are the result of legal provisions or regulations.

Price increases from three months after the conclusion of the contract are only permitted if the contractor has so stipulated and:

They are the result of legal provisions or regulations.

The consumer has the right to terminate the agreement as of the day the price increase takes effect.

All prices are subject to printing and typing errors. No responsibility is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the contractor is not obliged to deliver the product in accordance with the incorrect price.

Article 10 - Compliance and guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements for soundness and/or usability and the existing statutory provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee given by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can enforce against the trader on the basis of the agreement.

Any defective or incorrectly delivered products shall be reported to the contractor in writing within 30 days of delivery. Return of the products shall be in the original packaging and in new condition.

The contractor's warranty period corresponds to the factory's warranty period. However, the Entrepreneur is never liable for the final suitability of the Products for each individual application by the Consumer, nor for advice regarding the use or application of the Products.

The warranty does not apply if:

● The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties.

The delivered products have been subjected to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions provided by the contractor and/or on the packaging.

The defect is wholly or partly the result of regulations that the authorities have set or will set regarding the nature or quality of the materials used.

Article 11 - Delivery and implementation

The Entrepreneur shall take the greatest possible care when receiving and executing product orders.

Subject to what is stated in Article 4 of these General Terms and Conditions, the company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery period.

If the delivery is delayed or if an order cannot or can only partially be executed, the Consumer will be informed of this no later than 30 days after the order was placed. In that case, the consumer has the right to cancel the agreement without costs and the right to any compensation.

In the event of dissolution in accordance with the previous paragraph, the Entrepreneur will refund the amount paid by the Consumer as soon as possible, but no later than 30 days after dissolution.

If delivery of an ordered product proves to be impossible, the Entrepreneur will make an effort to offer a replacement article. At the latest upon delivery, it will be clearly and understandably stated that a replacement item is being delivered.

With replacement items, the right of cancellation cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration transactions: duration, cancellation and renewal

Cancellation

The consumer may terminate an open-ended agreement concluded for the regular supply of products (including electricity) or services at any time, subject to the agreed cancellation rules and a maximum notice period of one month.

The Consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed-term period in accordance with the applicable cancellation rules and a notice period not exceeding one month.

The Consumer may terminate the agreements mentioned in the previous paragraphs:

● terminate them at any time and shall not be limited to termination at a specific time or during a specific period;

● at least terminate them in the same way as they were concluded by him;

● always terminate with the same notice period that the contractor has set for himself.

Renewal

A fixed-term contract concluded for the regular supply of products (including electricity) or services may not be automatically extended or renewed for a fixed period.

Notwithstanding the preceding paragraph, a fixed-term contract concluded for the regular supply of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, provided that the consumer may terminate this renewed contract at the end of the renewal period with a notice period not exceeding one month.

A fixed-term contract concluded for the regular supply of goods or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period not exceeding one month, and with a notice period not exceeding three months if the contract concerns the regular, but less than monthly, supply of daily newspapers or weekly newspapers and magazines.

A fixed-term agreement for regular delivery of daily newspapers or weekly newspapers and magazines as an introduction (trial or introductory subscription) is not tacitly continued and terminates automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness argue against termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts to be paid by the consumer shall be paid within seven working days after the start of the reflection period referred to in Article 6(1).

In the case of a contract for the provision of a service, this period starts after the consumer has received confirmation of the contract.

The consumer is obliged to immediately report inaccuracies in payment information provided or mentioned to the entrepreneur.

In the event of non-payment by the Consumer, the Entrepreneur is, subject to legal restrictions, entitled to charge the reasonable costs communicated in advance to the Consumer.

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur within seven days, fully and clearly described, after the consumer has discovered the shortcomings.

Complaints sent to the entrepreneur will be answered within a period of 14 days from the date of receipt.

If a complaint requires a foreseeably longer processing time, the Entrepreneur will respond within the 14-day period with a notification of receipt and an indication of when the Consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur specifies otherwise in writing.

If a complaint is found to be justified by the Entrepreneur, the Entrepreneur will, at its own discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the Entrepreneur and the Consumer to which these General Terms and Conditions apply are exclusively governed by Dutch law.

Even if the Consumer resides abroad.